Survey

Survey

Full Name:

E-Mail Address:

Address 1:

Address 2:

City:

State:

Zip:

Daytime Phone:

Fax:

Currently a member?YesNo
If no, how are you eligible?	I work for
	I am related to
		(Member's name)

Send Me Info About:
	Membership	Visa Cards
	Checking Accounts	Auto Loans
	Savings and Investments	Convenience Services
	Telephone PIN	Home Equity Loans

Member Survey
The Pepco Federal Credit Union would like input from its members in order to enhance it service. We would appreciate if you would take a few minutes to answer the following question. Thank you very much in advance for taking the time to fill out the questionnaire.

1.Overall, rate your level of satisfaction with the service providedby the Pepco Credit Union.

	Very Satisfied
	Satisfied
	Dissatisfied

2. Please rate the following Credit Union services.

	Friendliness/Courtesy
	Speed of Service
	Understand Needs
	Knowledge of Staff
	Convenience of Service
	Competitive Rates

3. Please indicate how frequently you used the following services:

Savings
Checking
ATM
Visa Credit Card
Visa Debit Card
Loan(s)
Other

4. Do you use any other financial institution?

Yes

If yes check service

	Checking
	Savings
	Loans
	IRA

5. If you answered yes to any portion of question 4 check the area below that drove your choice

	Convience
	Rates
	Service Quality
	Other

How Could The Credit Union Improve it's service?